Shimmer | Terms of Service

Shimmer | Ware, Hertfordshire | shimmer-cleaning.com Terms of Service | Page 1
Shimmer
Window and external maintenance cleaning
Trust. Care. Reliability.
TERMS OF SERVICE Effective 10 September 2026
For domestic window & exterior cleaning services
Fair, straightforward terms. These terms explain what you can expect from Shimmer and what we need from you to
provide a safe, reliable service. They do not affect your statutory consumer rights.
1. Our service
Shimmer will carry out the services agreed in your quotation, booking or regular cleaning schedule with reasonable care
and skill. The agreed price covers the stated scope of work. Any additional work will be discussed and agreed before it is
carried out. Cleaning improves the condition of a surface but cannot guarantee removal of permanent staining, oxidation,
scratching, mineral damage, failed seals, fading, weathering or other defects that are part of, or damage to, the material
itself.
2. Access & preparing the property
Please provide safe and reasonable access to the areas being cleaned, keep windows and doors closed, unlock agreed
gates where necessary, and secure pets. Please tell us about fragile items, known defects, loose fittings, damaged seals,
unstable surfaces, hidden hazards or anything else that could affect safe cleaning. We may decline or postpone any part of
the work where access or conditions are unsafe. If only part of a regular clean can reasonably be completed because
access is unavailable, we will charge fairly for the work actually carried out.
3. Weather & rescheduling
Window and exterior cleaning can often be completed safely in light or moderate rain. We may postpone, shorten or
rearrange work where weather, freezing conditions, high winds, lightning, unsafe surfaces, equipment failure or other
circumstances make the job unsafe or impractical. If Shimmer has to reschedule, there is no cancellation charge and we
will offer a reasonable alternative date.
4. Regular cleaning
Regular window cleaning is provided on an ongoing basis rather than for a fixed minimum term unless we specifically
agree otherwise. Cleaning frequencies are approximate and may move slightly because of weather, public holidays,
access or operational circumstances. You may end regular cleaning by telling us before your next scheduled visit. We may
also end regular service on reasonable notice, or sooner where there is persistent non-payment, abusive behaviour,
repeated lack of access, or a genuine safety concern.
5. One-off bookings & cancellation
Please give as much notice as possible if you need to change or cancel a one-off exterior cleaning booking. We will not
impose a disproportionate cancellation penalty. If a late cancellation causes Shimmer a genuine, unavoidable loss - for
example, materials specially purchased or a substantial booked slot that cannot reasonably be refilled - we may ask for a
reasonable contribution limited to that actual loss. Where consumer law gives you a statutory cooling-off right for a
distance or off-premises contract, that right applies regardless of these terms. If you expressly ask us to begin a service
during a statutory cancellation period, the legal rules governing work started or completed during that period will apply.
6. Prices & quotations
Prices are agreed before work begins wherever reasonably possible. Quotations are based on the information and access
available when quoted and are normally valid for 30 days unless stated otherwise. We will not increase an agreed price
simply because a job takes longer than expected. If previously hidden conditions materially change the agreed scope, we
will explain the issue and obtain your agreement before carrying out chargeable additional work.
Shimmer | Ware, Hertfordshire | shimmer-cleaning.com Terms of Service | Page 2
PAYMENT, GUARANTEE & RESPONSIBILITIES
7. Payment terms
Unless we agree otherwise in writing, payment is due within 7 days of service completion. We accept card, cash, bank
transfer or payment link. If payment becomes overdue, we may send reasonable reminders and may pause future services
until the outstanding balance is cleared. We will always try to resolve genuine payment problems reasonably before taking
further action. Any costs or interest pursued for unpaid sums will only be those that are lawfully recoverable.
8. 7-day satisfaction guarantee
We want you to be happy with the work. If you believe an area included in the agreed clean has been missed or has not
been cleaned to a reasonable standard, please notify Shimmer within 7 days of service completion and give us a
reasonable opportunity to inspect it. Where the issue relates to our cleaning, we will return and address it free of charge.
This guarantee covers the agreed cleaning service; it does not cover new soiling after completion, pre-existing damage,
permanent staining, oxidation, failed seals, weathering or defects that cleaning cannot reasonably correct. The guarantee
is additional to, and does not limit, your statutory rights.
9. Existing damage & delicate surfaces
Shimmer takes reasonable care around your property. We are not responsible for pre-existing damage, deterioration or
defects that were not caused by our work. Some faults only become apparent during cleaning - for example loose vents,
brittle plastics, failed seals, unstable render or poorly secured fittings. If we notice a concern, we will stop or adapt the work
where reasonably necessary and let you know. Nothing in these terms excludes or limits liability where it would be unlawful
to do so, including liability arising from our negligence.
10. Water, equipment & cleaning products
We may use purified water, water-fed poles, vacuum equipment, pressure washing equipment and appropriate
exterior-cleaning products depending on the service booked. Where chemicals are required, they will be selected and
applied according to the surface, task and safe working practice. Customers should keep children and pets away from
active work areas and follow any reasonable instructions given while treatment is taking place.
11. Photographs
We may take photographs of the work area before, during or after cleaning for job records, quality control or to document
existing condition. We will not deliberately publish photographs that identify you or disclose personal information without
permission. If you would prefer that photographs of your property are not used for marketing, just tell us.
12. Complaints & resolving problems
Please contact Shimmer promptly if something has gone wrong. Our first aim will be to understand the issue and put it right
where reasonably possible. Nothing in these terms removes any remedy or protection available to you under UK consumer
law.
Questions about these terms?
Contact Shimmer through your usual contact method or via shimmer-cleaning.com. We would much rather clarify
something before a job than argue about it afterwards.
Important: These terms are intended as practical customer terms for Shimmer and are not a substitute for legal advice. Consumer law
may give customers additional rights depending on how and where a contract is made.