PRIVACY POLICY

Last updated: 7 October 2026

Shimmer respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have over your information.

1. WHO WE ARE

Shimmer provides window cleaning and exterior cleaning services in Hertfordshire.

Website: shimmer-cleaning.com
Email: [YOUR EMAIL ADDRESS]

For the purposes of UK data protection law, Shimmer is responsible for the personal information described in this policy.

2. INFORMATION WE MAY COLLECT

When you contact us, request a quote, book a service or become a customer, we may collect information such as:

• Your name
• Your address or service address
• Your email address
• Your telephone number
• Details of the services you require
• Quotes, bookings and service history
• Payment and transaction information
• Messages and other correspondence between you and Shimmer
• Information you provide about access to your property or other requirements relevant to carrying out the service

Our website may also collect basic technical information, such as your device, browser and how you interact with the website, where this is provided through our website platform or analytics tools.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries and provide quotations
• Arrange and carry out cleaning services
• Contact you about upcoming visits, access or changes to your service
• Process and keep records of payments
• Maintain customer and service records
• Deal with questions, complaints or problems
• Improve our services and website
• Meet our legal, tax and accounting obligations
• Protect Shimmer, our customers and our property where reasonably necessary

We only use personal information where we have a lawful reason to do so, including providing or preparing to provide a service you have requested, complying with legal obligations, or pursuing our legitimate business interests where those interests do not override your rights.

4. MARKETING

We may occasionally contact existing customers about relevant Shimmer services where permitted by law.

You can ask us to stop sending marketing communications at any time.

Service messages — such as notifications about an upcoming window clean, a booking or payment — are not marketing messages and may still be sent where necessary to provide your service.

5. PHOTOGRAPHS

We may take photographs before, during or after cleaning for job records, quality control or to document the condition of a property.

We will not deliberately publish photographs that identify you or disclose your personal information without permission.

If you would prefer photographs of your property not to be used for marketing, please let us know.

6. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted companies or service providers where reasonably necessary to operate the business, such as website hosting, customer management, payment processing, accounting or communication services.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Where another company processes personal information on our behalf, we expect them to handle it appropriately and securely.

7. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing ongoing services and meeting legal, accounting and tax requirements.

Some customer and transaction records may therefore need to be retained after you stop using Shimmer.

Information that is no longer required will be deleted or securely disposed of where appropriate.

8. KEEPING YOUR INFORMATION SECURE

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet or electronic storage system can be guaranteed to be completely secure.

9. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies or similar technologies required for the website to function and, where enabled, to understand how visitors use the website.

Where consent is legally required for non-essential cookies, these should only be used after you have provided the appropriate consent.

You can also control cookies through your browser settings.

10. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask for certain information to be transferred to you or another organisation
• Withdraw consent where we rely on consent

Not all of these rights apply in every situation.

To exercise your rights, contact us using the details above.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

11. THIRD-PARTY LINKS

Our website may contain links to other websites. Shimmer is not responsible for the privacy practices or content of websites operated by other organisations.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes to our business, website or legal requirements.

The latest version will be published on this page with the date it was last updated.

13. CONTACT US

If you have any questions about this Privacy Policy or how Shimmer handles your personal information, please contact:

Shimmer
Ware, Hertfordshire
Email: [YOUR EMAIL ADDRESS]
Website: shimmer-cleaning.com